Option 2: Website - Update Phone Number and Email. Go to Doordash.com Settings Account and edit your information from there. Click Save when complete. Note: The update will trigger a 2-step verification process which you’ll have to complete in order to finalize the updates. You will be sent a security code by text message, and you’ll complete the update by entering the security code.
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Part 1:.Part 2:.Part 3:.Part 1In this part of the handbook, we will review Chapters 1, 2 and 3.IntroductionDashing is a fancy word for courier service; this is one of the wonders of the internet and branding. When you match a few developers to a marketing genius, you end up with a sexy presentation to a mundane source of income. Delivery service was always relegated to either a low-income job working for large fleets or a small local part-time job for student's income and is now being vamped up to a full-time 'sexy' private driver status.DoorDash didn't hold back the expenses when promoting their concept, wrapping it up in all sorts of interesting ways, such as ' I could get a 9 to 5, but then I would never see my daughter. She's 2, and she's never going to be two again, so I want to spend as much time as I can with her. DoorDash allows that.'
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With this said, it does offer a part-time income for people that don't want a full-time job or are unemployed. So, it is a perfect solution in that sense.Dasher BasicsDashing is a food delivery service, either provided by merchants or Restaurants. There is also a catering delivery service called Drive.The sign-up process is quite quick since Dashing is a courier service and not a human transport service (like Uber) the requirements are quite basic.
However, all applicants will have to pass a background check, so that sucks for anyone with a problem in the last seven years. The background check is performed by Checkr, so you will have to contact them regarding this issue.Some cities will require an orientation session; this is advisable for anyone that has never worked in a courier service before. It is done online through a video presentation.The basics are that applicants must be 18 years old, must own or have access to a smartphone and have a valid driving license.Vehicles can be anything from a bicycle to a van. Setup Direct DepositThis can be done on-site or via the app. When using the app, this is what you do:.
Launch the Dasher app. On iPhone choose Earnings, on Android choose 'My Pay.' .
Press the yellow banner. Fill in your bank account details:. Your name as is appearing in the bank account. Your SSN. The banks routing number.
Your bank account number. Press Submit Bank DetailsCheck to see if the information you provided is correct.Setup your Red CardDoorDash provides all its Dashers with a company credit card to be used solely for paying for deliveries at the merchant or restaurant. They are not for filling up at gas stations or for any other personal use.You can set up your DoorDash credit card, called a Red Card this way:iPhone Setup:. Launch the app.
Tap the 'account' button. Press the red text near the 'profile' tab 'Did DoorDash give you a payment card?' . Input the card’s last four digits and the delight number.Android Setup:.Launch the app.Tap the 'Red Card' tab.Input the card’s last four digits and the delight number.If you lose your card, you must do the following steps after going to pick up a new card from the local office:iPhone users. Tap the 'Account' button. Press the red text near the 'profile' tab 'Lost Your card?'
. Mark the card as being lost.
Enter the new cards last four digits and the delight numberAndroid users:.Launch the app.Tap the 'Red Card' tab.Mark the card as being lost.Input the card’s last four digits and the delight number.Updating your ProfileTo edit or update your Dasher profile, the phone number you registered with when opening the account must match the one you are using. If so, this is what you will do update your information:App. Open the app and access your Profile tab. Choose the 'Account' optionWeb. Open the website and press 'profile.' In the account screen, you can edit any information that is presented.Update Vehicle InformationFrom the 'account' screen you choose the 'vehicle' option from the menu:You can add a new vehicle, and make sure you include the make, model and year so DoorDash can verify if the vehicle meets the basic requirements set in the city you are registering to work.You can change the vehicle you are using by choosing which transportation type you are using, and you can remove a vehicle by tapping 'Remove Vehicle' and then pressing 'save' at the bottom of the screen.
Ratings ExplainedRatings are the way DoorDash evaluates a Dasher's quality and competence. Ratings are updated every 100 deliveries and are provided by the customer.One of the most acceptable ways for any company to evaluate and measure the success and satisfaction of their customers and employees is through Key Performance Indicators (KPI's). KPI's are set to measure particular factors in a service, and the ratings offer an insight into how they are being met.DoorDash calls their KPI's; Star Ratings. Customers are given the opportunity to rate the Dasher according to their satisfaction of the service, or their perception of what the service was about what they expected it to be. Therefore, the higher the rating, the higher regard for the Dasher and the service, the lower the rating, the less regard.What can the ratings be based on?Punctuality, Communication, and Courtesy.A Dasher must be fast and punctual with all timings, if there is a delay with a merchant, notify the customer, don't let them wait, all the time seething and blaming the Dasher.
By communicating with the customer, the Dasher will alleviate any suspense and transfer the anxiety to the correct source. Courtesy is a must, even if you meet with the worst merchant and customer on Earth, smile, say please and thank you, and make a note and send it into DoorDash service so they can know that there are problem merchants and customers.Sign up to become a Dasher today! Earn up to $25/hour and get $500 bonus after 100 deliveries in 75 days. How do the ratings affect a Dasher?Every city has a published Dasher threshold rating, if you go below your cities rating level, you will be automatically deactivated.
If your ratings to start to decline, DoorDash will send you notifications so you can assess why it is occurring and try to make changes.Completion RatingWhen a Dasher accepts an order, it is tallied up with all the other orders made, and a list of successful deliveries provides an acceptance rate. At the same time, for every cancellation a cancellation rate is also tallied up, the two are then assessed together, and a total acceptance rate is reached. This is called the completion rate. The completion rate will check to see how many deliveries were started and not completed, for whatever reasons. The higher the completion rate, the better the Dasher performs, the lower it means the Dasher is a poor courier.
It also means that the customer has to wait for long times since a replacement Dasher must be found to fill in and complete the order.There are many factors accepted as reasons for not completing a delivery, although the one that is not is cancellation fraud, which happens a lot when dealing with Dashers that try to play the system for Guarantees and incentives. If a Dasher is found to be a fraud, they will be deactivated for life. Apart from very low ratings that will lead to deactivation, there are some other factors that include:Working SafetyThe safety of the DoorDash environment is the primary concern of the company; it is of equal importance if not sometimes more important than the quality of the overall service delivered. Part 2DashingThis chapter will deal with all things around the actual delivery process, operating the app and dealing with customers.
Dashing Tips. How to Dash. Dashing Issues. Dash Scheduling. Payment Details. Customer Communications. Food Handling.
Alcohol deliveries. App TroubleshootingDashing TipsBefore you start working, you should go to this section; it's a brief compendium of tips for successful dashing. Downloading the app is the first obvious tip. Payment DetailsDoorDash developed this new model: $1 + pay boost + 100% of tip.First off, the tip was always 100% even before the new model changes, so this is not a big deal, just a PR incentive. The new model is calculated on many factors including the estimated driving distance, traffic, parking, estimated wait time for the merchant, size, and weight of the order, and whether the Dasher has to place the order.Dashers get paid every week; a week is calculated starting Monday and ending Sunday.
Good Dashing PracticesNever drive and text, this is tantamount to an accident occurring. It is also illegal, and you could get pulled over and fined.When a customer requests anything that is not directly related to the order and its delivery to the address in the order, contact support.Always have caller ID enabled, so the customer knows who is calling them.Update the customer during an order and try to contact them before they contact you, it's a sign of being aware of time, and the customer will feel cared for. Their anxiety and anger levels will not rise. If you wait for a customer to call you, or a customer calls you to ask, then they are already anxious. We suggest you placate them with the situation and tell them you will update them at two-minute intervals by text.If a customer requests a change of address or a change of order after you accepted the order, direct them to contact DoorDash to make the change. Part 3In this part of the handbook, we will review Chapters 5 and 6.DoorDash DriveDoorDash Drive is a food delivery catering service. This means Dashers will pick up orders from restaurants and deliver them to customers at the restaurants request not the customers.EarningsDrive guarantees a minimum income that is displayed before a Dasher takes an order.
This will enable the Dasher to consider taking the order or not. Cities where Drive is operable: (as provided by the DoorDash site)San Francisco, East Bay, South Bay & Peninsula, Sacramento, Los Angeles, Orange County, San Diego, Denver, Phoenix, Seattle (Seattle, Bellevue), Chicago, Minneapolis, Indianapolis, Columbus, New York City (Manhattan, Brooklyn), Boston, Washington, D.C. (D.C., Northern Virginia), Charlotte, Nashville, Atlanta, Miami, Orlando, Houston, Dallas (Dallas, Ft. Worth), San Antonio, Austin, Vancouver and Toronto.Payment and Insurance.We discussed earnings in part 2, here we discuss all the other options and situations related to dasher income.Earnings VerificationSome new employers request verification of earnings since DoorDash does not employ Dashers, they cannot give such verification.GuaranteesDoorDash offers incentive programs every now and then; these include a guaranteed income from a dash period. If you do not reach the set income during the period you work in, but accept 90% of all orders, and meet a minimum of 1.3 deliveries per hour, you will be eligible for a guaranteed addition that will raise your income to that bonus level.Only Dashers that receive an e-mail or in-app notification will be eligible for guaranteed income. These incentives are offered daily during peak hours, which are around 11am and 2pm lunch break hours and 5pm and 9pm evening meal peak hours.Guarantees provide a minimum earning a level, so if you go past that level, you won't get any additional income. This is not a cap bonus but a base bonus.What is Busy Pay?Busy pay is a bonus scheme that provides Dashers with added income during peak hours.
The more work you get, the higher the rate you receive, which is a great incentive program. When you receive notification of a 'Busy Pay' rate, it means you will make more money on that delivery.Busy Pay FAQQ: How is Busy Pay Valued?A: The value of a busy pay increase depends on the saturation of Dashers in the market at the time of the increase in demand.Q: How do I identify a Busy Pay order?A: The Busy Pay icon and the additional amount will be on the order screen!Q: Does Busy Pay benefit me?A: Yes. It increases your delivery income.Q: Does Busy Pay apply in any Peak Bonus Pay?A: Yes. Busy pay is added to your Peak Bonus, so it will be calculated like this: Standard Pay + Peak Bonus Pay + 100% of tips.Reporting Missing PaymentsIf you think or know you were not paid for a dash or received only a partial payment, then contact support via the DoorDash help forum.When sending a request to add these details:. Your full name. Your email address. The phone number used with your DoorDash account.
The amount you're missing. The day or dates the dashes took place. If you're using DailyPaySign up to become a Dasher today! Earn up to $25/hour and get $500 bonus after 100 deliveries in 75 days. Top Pay ProblemsTop Pay issues rarely occur, if they do, check your bank details and see if they are not out of date.All About DailyPayDailyPay is the DoorDash system used to pay dashers on a daily basis. Since Dashing is a part-time job and most Dashers prefer to be paid as soon as possible, DoorDash provides a link to this service. Here is what you need to know about DailyPay.DailyPay is a payment company that works with US contractors and helps them get paid before their payment due date.DoorDash provides DailyPay with your daily income amount, and then DailyPay calculates the income you make in 24 hours starting 5:50am ET.
This amount is then what is made available for you.If you use DailyPay, then at the end of a typical DoorDash week, whatever you haven't taken out will be transferred to your account.Since DailyPay calculates your earnings on the past 24 hours, if you work more you will not see that reflected in the amount you receive. Your pay is based on yesterday's amount.DailyPay take $1.25 for every transfer, and it is not a loan, it is a payment against your own funds.DailyPay is not a fixed term contract; you can cancel it any-time after opening it.DailyPay is a third party company that is not part of DoorDash, so any issues with DailyPay must be made directly with them and not through DoorDash.You can reach DailyPay at for online chat, or call them at 1.888.991.3646 (Monday - Friday, 9 AM ET - 6 PM ET)Taxes and DashersAnother service that DoorDash works with is Payable. This company helps manage tax return issues, and any Dasher that earns more than $600 should fill in 1099-MISC form.Dashers receive an e-mail invitation to join Payable, it is not mandatory, if you have your own tax advisor then, by all means, use them.InsuranceHow to file a DoorDash accident report.All Dashers are required to have a valid and up-to-date insurance policy for their cars. If a Dasher is involved in an accident, they must file a report. DoorDash also provides an insurance scheme that offers excess coverage and is an option for Dashers to consider when starting to work for DoorDash.
This extra coverage will only be applied if you have a basic car cover in place.Filing a report goes like this:. Download the DoorDash Accident Report PDF file. Fill out all information and scan the completed form. Email the file as an attachment toWhat is the Everlance PartnershipEverlance is an independent contractor's revenue, taxes and expenses tracking system.
Like every small business, a Dasher has expenses, as well as income. These expenses are taken from the gross income to provide net income before tax. Taxes are calculated on the net income.The Tax authority also maintains its own rules and regulations, such as, a tax-deductible mile which is set at $0.535. We don't expect you to be a CPA, so using this system is best for maintaining a list of all your expenses and income and then using this information for filling in the tax form.There are other options, such as Excel, QuickNotes Personal Edition and more, but what is useful with Everlance is that it is partnered with the app level, which means all the income from dashes will be updated immediately and automatically in the Everlance system. This makes inputting your daily expenses easy. All you need to do is make sure that every gas refill, phone bill and car cleaning fee, car insurance, maintenance and loans, depreciation and other car related expenses can be included in the system and used for calculating your end of the year profit/loss sheet for taxes.
Since Everlance is in partnership with DoorDash, you get to upgrade to a premium of only $1 per annum!Stride Health Insurance PartnershipDoorDash realized that the problem with part-time jobs is the health insurance coverage or lack thereof. So DoorDash developed a collaboration effort with Stride and takes advantage of the Affordable Care Act to provide Dashers with a health insurance option. The process is quite neat; Stride will help Dashers understand the intricacies of the health insurance system and provide them with the right health plan that suits their needs and expectations.Stride provides an open enrollment application allowing dashers to apply within the sign-up period between Nov. 1st and January 31st; this enables Dashers to switch between health insurance providers or to buy a policy through the affordable care act.Dashers enroll viaAll Dashers are eligible, so long as they are US citizens.Dashers with health policies can compare what they have to what Stride offers. The only downside is that DoorDash will not cover the payment, this is an entirely personal issue that DoorDash instigated for Dashers to help them with this issue.Stride is not an insurance company; it only searches for the best solution for you, so you don't pay them anything, that is the upside.
However, you will pay the insurance company their monthly premiums.Dashers can also use Stride for their immediate family.Sign up to become a Dasher today! Earn up to $25/hour and get $500 bonus after 100 deliveries in 75 days.
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